10 Tips for Collecting Quality User Feedback from Grassroots HRDs, Activists, and Security Tool Users

Security tools are vital to ensure at-risk users like human rights defenders and activists stay safe while doing their valuable work of activism and defending human rights.

Synthesizing and Prioritizing Feedback

Collecting feedback from at-risk users is a critical first step, but it is not the final step in the process. To maximize the impact of the feedback loop between end-users and developers, trainers, auditors, and other facilitators should ensure that the feedback shared is of high quality, relevant, and consistent.

Overview of Feedback Collection Activities

Internews UX Feedback Collection Guidebook Many of the most at-risk communities around the globe rely on open source privacy and security tools.

Selecting a Tool and Identifying Developers During the Feedback Collection Process

Trainers and auditors should have the ability and framework to do quick research on tools before beginning the feedback collection process.

Feedback Collection Certification

We are excited to offer a new AXIS Feedback Collection Certification. As part of our 2020 event, Axis: A Global Feedback Exchange for Trainers, Auditors, Designers, and Developers, we are bringing together key communities to map privacy and security tools being used by at-risk organizations and to identify concrete ways that we can support improvements to those tools.

Human-Centered Design and User-Experience

Human-centered design is a principle that intentionally places humans, their needs, their concerns, and their experiences front and center when building a system.

Understanding Development Ecosystems & The Role of Trainers and Auditors

Though business models vary case by case, there are significant differences between the development ecosystems of closed source tools (many of which are private and commercial) and open source tools.

From the Guidebook: GitHub for Non-developers

GitHub is a powerful tool developers use for version control and storing their code in an open and transparent way.

From the Guidebook: Communication Channels for Sharing Feedback

After collecting or documenting user feedback, it is important to select the proper channel of communication for sharing it with the developer(s).

From the Guidebook: Tips for Communicating with Developers

Given that many non-technical people do not have experience communicating with developers, the USABLE team worked with partners to compile this list of give quick tips for engaging.

Launch of the UX Feedback Collection Guidebook

Today, we are excited to release a compilation of these activities and resources, the UX Feedback Collection Guidebook: Integrating Feedback Collection from High-risk Users into Existing Training Practices.