Launch of the UX Feedback Collection Guidebook

Today, we are excited to release a compilation of these activities and resources, the UX Feedback Collection Guidebook: Integrating Feedback Collection from High-risk Users into Existing Training Practices.

User Testing in Digital Security Training

During our first Tool Feedback Training, we faced some natural reluctance to “complain” about a tool being trained upon, which was magnified by the effect of having a representative from the tool in the training.


Thanks to our friends over at Yahoo! for a great blog post outlining their amazing support of our work! Security and Product Design with Human Rights in Mind By Katie Shay, Legal Counsel, Business & Human Rights

Learning how to balance design and training

The USABLE team is halfway through our Tool Feedback Training process, and the first two TFTs were hugely informative. We worked with groups doing amazing work while facing widely different challenges; including censorship, targeted malware, and situations where digital security problems can become physical security ones.

Training and Design

At the Security and Design Workshop, we realized that our original plan of book-ending a classic digital security training with human centered design exercises was not ideal – many elements of learning and exploration that are key to training are similarly core to collaborative design.